Billing Terms

Billing Terms & Conditions

These billing terms apply to every order placed with Avendae. They sit alongside our Terms of Service, Returns & Refunds Policy and Shipping Policy.

Currency and Pricing

All prices displayed on this website are in Australian dollars (AUD) and include GST where applicable. The price shown on the product page is the price charged at checkout. We do not apply surcharges, handling fees, or currency conversion fees.

When You Are Charged

Payment is taken in full at the time you place your order, not at the time of dispatch. Placing an order constitutes an offer to purchase; our acceptance occurs when we send your order confirmation email.

Accepted Payment Methods

The payment options available to you are shown at checkout before you confirm your order. Payments are processed securely through Shopify's encrypted checkout and its payment providers. Avendae does not see, handle or store your full card number. See our Payment Methods page for detail.

What Appears on Your Statement

Depending on the payment method you choose, your bank or card statement will show a charge from Avendae or from the payment provider used at checkout. If you see a charge you do not recognise, contact us before raising a dispute and we will identify it for you.

No Recurring Charges

We do not operate subscriptions, memberships or recurring billing of any kind. You will only ever be charged for orders you place. We do not store card details for future use.

Failed or Declined Payments

If a payment is declined, your order will not be created and no goods will be reserved. Your bank may show a temporary authorisation hold, which is released by your bank — typically within a few business days. We cannot release these holds on your behalf.

Pricing Errors

We take care to display prices accurately. If a pricing error occurs and an order is affected, we will contact you before dispatch with the option to proceed at the correct price or cancel for a full refund. We will not charge you a different amount without your agreement.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. If the order has not yet been dispatched we can usually amend or cancel it and issue a full refund.

Refunds

Refunds are issued to the original payment method. We process approved refunds within 14 days of receiving a returned item or valid trackable proof of return. Your bank or card provider may take additional time to display the funds. Full detail is in our Returns & Refunds Policy.

Chargebacks

If you have a problem with an order, please contact us first — most issues are resolved quickly and directly. Raising a chargeback before contacting us delays resolution for everyone involved.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these billing terms limits, excludes or modifies those rights.

Contact

Avendae
26 Sebastian Cres, Colebee NSW 2761, Australia
Email: hello@avendae.com
Support hours: 7 days a week, replies within 1–2 business days