Shipping policy
Shipping Policy
This Shipping Policy applies to all orders placed with Avendae through this website.
Where We Deliver
We deliver to addresses within Australia only. We do not deliver internationally at this time.
Where Orders Are Dispatched From
Avendae is an Australian-operated business based in New South Wales. Orders are dispatched from our supply partners’ fulfilment facilities in Hong Kong and delivered to you by tracked carrier services, with final-mile delivery within Australia typically handled by Australia Post. The delivery estimates below include international transit to Australia.
Shipping Costs
- Standard Shipping — FREE on all orders of A$49 or more.
- Standard Shipping — A$11.00 for orders under A$49.
- Express Shipping — A$15.00 (expedited handling and carrier service).
Shipping costs are shown clearly at checkout before you complete your purchase. There are no hidden fees.
Customs, Duties & GST
GST is included in your order total at checkout where applicable. Orders valued at A$1,000 or less are not charged additional import fees on arrival in Australia. For orders valued over A$1,000, Australian customs may apply import duty and clearance charges — if this affects your order, we will contact you with the details before dispatch.
Processing Time
Orders are processed within 1–4 business days of order confirmation. Orders placed on weekends or public holidays begin processing on the next business day.
Transit Time
Once dispatched, standard delivery takes an estimated 6–12 business days, including international transit and customs processing. Express orders are prioritised at every stage and typically arrive sooner than standard orders.
Total Estimated Delivery Time
Including processing, most orders arrive within 7–16 business days of order confirmation.
Order Tracking
You will receive a confirmation email when your order is placed and a shipping email with a tracking number once your order is dispatched. Please allow up to 48 hours for tracking to become active.
Delays
Occasionally, deliveries may be delayed by carriers, weather, or other events outside our control. If your order has not arrived within the estimated timeframe, contact us at hello@avendae.com and we will investigate with the carrier and keep you updated until it is resolved.
Incorrect Address
Please check your shipping address carefully at checkout. If you notice an error, contact us as soon as possible; we can update the address if the order has not yet been dispatched.
Contact
Avendae
26 Sebastian Cres, Colebee NSW 2761, Australia
Email: hello@avendae.com
Phone: +61 406 186 101
Email support is monitored 7 days a week and we reply within 1–2 business days.