Refund policy
Returns & Refunds Policy
We want you to be happy with your purchase. If something is not right, this policy explains how returns, exchanges, and refunds work at Avendae.
30-Day Returns
You may return eligible items within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in their original packaging.
Free Returns Within Australia
Returns are free for customers within Australia. Once your return is approved, we will email you a prepaid return label — you will not pay return postage for approved returns.
How to Start a Return
- Email us at hello@avendae.com within 30 days of delivery, including your order number and the reason for the return.
- We will review your request and respond with approval and instructions.
- After approval, we will email you a return shipping label electronically.
- Pack the item securely in its original packaging and send it back using the provided label.
Please do not send items back without contacting us first, as unapproved returns may not be traceable to your order.
Refunds
Refunds are issued to your original payment method within 14 days of the day we receive the returned item, or the day you provide valid trackable proof of return shipment, whichever is earlier. Your bank or card provider may take additional time to display the funds.
Exchanges
If you would like a different item, the fastest option is to complete a return for a refund and place a new order. Contact us and we will help arrange it.
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or incorrect, contact us within a reasonable time of delivery with photos of the item and packaging. We will arrange a replacement or a full refund, including any shipping costs, at no cost to you.
Non-Returnable Items
Custom-made or personalised items cannot be returned for change of mind. This does not affect your rights for faulty items described below.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Contact
Avendae
26 Sebastian Cres, Colebee NSW 2761, Australia
Email: hello@avendae.com
Phone: +61 406 186 101
Email support is monitored 7 days a week and we reply within 1–2 business days.